Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client", "you", or "your") and FX Route ("Company", "we", "us", or "our"). By:

• Visiting or using our website
• Requesting a quote or placing a shipment order
• Creating an account on our platform
• Signing any service agreement or waybill

…you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

If you are using our services on behalf of a company or organisation, you represent that you have authority to bind that entity to these Terms.

FX Route provides international and domestic freight and logistics services including:

Specific service terms, rates, and transit times are confirmed in your individual quotation or service agreement and form part of these Terms.

To access certain features, you may be required to create an account. You agree to:

• Provide accurate, current, and complete registration information
• Maintain the security of your password and account credentials
• Promptly notify us of any unauthorised access or security breach
• Accept responsibility for all activity that occurs under your account

We reserve the right to suspend or terminate accounts that violate these Terms or where we have reason to suspect fraudulent activity.

All bookings are subject to space and capacity availability. A booking is confirmed only upon issuance of a written confirmation or booking reference from us. You agree that:

• All cargo descriptions, weights, dimensions, and values provided are accurate
• You are the lawful owner of the cargo or are authorised to act on behalf of the owner
• Cancellations made within 48 hours of scheduled pickup may incur cancellation fees
• Transit times are estimates and are not guaranteed unless explicitly stated in writing
• We reserve the right to refuse or suspend shipments at our discretion

The following items are strictly prohibited from shipment through our services:

• Illegal narcotics, drugs, or controlled substances
• Weapons, firearms, ammunition, or explosive devices
• Counterfeit goods or items infringing intellectual property rights
• Human remains or biological specimens without proper permits
• Currency, negotiable instruments, or precious metals without declaration
• Goods subject to international trade sanctions
• Live animals without CITES documentation and carrier approval
• Any goods prohibited by destination country law

Hazardous materials may be accepted subject to prior written approval, IATA/IMDG compliance, and applicable surcharges.

All prices are quoted exclusive of applicable taxes, duties, and surcharges unless stated otherwise. Payment terms are as specified in your invoice or service agreement. You acknowledge:

• Fuel surcharges, peak season surcharges, and currency adjustment factors may apply and are subject to change with reasonable notice
• Additional charges may arise from weight/dimension discrepancies, storage, demurrage, or customs examinations
• Overdue invoices accrue interest at 1.5% per month or the maximum rate permitted by law
• We reserve the right to withhold delivery of goods pending payment of outstanding amounts

FX Route's liability is limited in accordance with applicable international conventions and our standard trading conditions:

Claims for loss or damage must be submitted in writing within 14 days of delivery (or expected delivery). We are not liable for indirect, consequential, or special damages, loss of profit, or loss of market.

We strongly recommend cargo insurance for all high-value shipments. Ask us about our all-risk cargo insurance options.

You are responsible for ensuring that all shipments comply with the laws and regulations of the origin, transit, and destination countries. This includes:

• Providing accurate and complete customs documentation, including commercial invoices, packing lists, certificates of origin, and permits
• Payment of all applicable import duties, taxes, and customs fees in the destination country
• Compliance with export controls, trade sanctions, and embargoes applicable to your cargo and destination

FX Route acts as a customs agent on your behalf only where explicitly authorised. We are not liable for delays or penalties arising from inaccurate documentation provided by you.

All content on our website — including text, graphics, logos, images, software, and trademarks — is the property of FX Route or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written consent.

Either party may terminate a service agreement with 30 days written notice. We may terminate or suspend access immediately and without notice in cases of:

• Material breach of these Terms
• Non-payment of invoices overdue by more than 30 days
• Suspected fraud, money laundering, or criminal activity
• Shipment of prohibited goods

Upon termination, all outstanding payments become immediately due and payable. Provisions relating to liability, intellectual property, and dispute resolution survive termination.

These Terms are governed by the laws of the jurisdiction in which FX Route is registered. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of that jurisdiction, unless otherwise required by applicable international convention.

Before initiating any legal proceeding, the parties agree to attempt good-faith resolution through direct negotiation for a period of 30 days. If unresolved, disputes may be referred to binding arbitration under internationally recognised arbitration rules.

For any questions about these Terms of Service, please contact our legal team: